the Vanilla dress
Q & A
Q. Do you have a physical shop I can visit?
A. We are an online store
Q. I am not sure if I will know how to wrap the different styles?
A. We send instructions with every order so you'll know exactly what to do,you'll also find your own ways to wear the dress.
P.S. We ♥LOVE♥ seeing how creative and talented every one is, so if you would like to,please send us photos or share on our facebook page,exactly how you make the dress your own!!
Q. How do i order my dress?
A.
Click here to go to the ordering options page
Q. How long will it take to receive my dress?
A. It depends on the postage options you choose - the options are overnight to your door/office and normal post (3-5 working days).
Q. What do the different postage options cost?
A.
Below is a list of all postage options and the costs.
When ordering through Monsterpay
(secure online payment gateway)
To Door/Office overnight not
insured - R120
To Door/Office overnight
insured - R135
To closest Post Office overnight not
insured
- R55
| When ordering Direct from: |
|
(email order form)
Via the
Post office
Econo/normal (3-5 days delivery) not insured - R30
Econo/normal (3-5 days delivery) insured - R40
Via Speed services - Post office courier service
To closest post office overnight not insured - R62
To your door/office overnight not insured - R120
To your door/office overnight insured - R135
Via Berco Express Couriers
To your door/office overnight not insured – (R99)
Q. What fabric is the dress made of?
A.The fabric we use is an imported luxury viscose (natural fibre) with 5% lycra (for stretch) Its a knit,with very soft,flowing properties.
Q. What if I change my mind on colour or size, or I decide the dress is not for me?
A. We offer a 100 % money back guarantee You may return it to us for a full refund (excluding postage) or an exchange. Let us know within two days of receipt, and send it back to us within 10 days of receipt. All garments must obviously be in original condition.
